At FascinatingBox, we strive to ensure that our customers are completely satisfied with their purchases. Please review our return policy below for detailed information on returns and exchanges.
Handcrafted Products
- Non-Returnable: Due to the unique nature of our handcrafted items, we do not accept returns for these products.
- Exchange: If a handcrafted product is damaged during shipping, please contact us immediately. We will arrange for an exchange of the damaged item.
Home Decor Items
- Return Period: You may return home decor items within 14 days of receipt.
- Conditions for Return: The product must be in its original packaging, and it should not show any signs of wear, damage, or contamination.
- Return Shipping: The cost of return shipping will be borne by the buyer.
Gifts
- Returning Gifts: When returning a product, any accompanying gifts must be returned as well. Ensure that the gifts are in their original packaging and in complete condition.
- Non-Compliance: If the gifts are not returned, we reserve the right to deduct a portion of the refund or refuse the refund altogether.
How to Process a Return or Exchange
- Contact Us: Email our customer service team at support@fascinatingbox.com with your order number, a description of the issue, and photos if applicable.
- Approval: Once your return or exchange request is approved, we will provide you with further instructions.
- Shipping: Pack the item securely in its original packaging and send it to the address provided by our customer service team. Remember to use a trackable shipping method.
Contact Information
For any questions or further assistance, please contact our customer service team at:
- Email: support@fascinatingbox.com
- Whatsapp: 8613860301227
We appreciate your understanding and cooperation. Thank you for shopping with FascinatingBox!
